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General Enquiries

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Frequently Asked Questions

Why choose Rawson Homes?

We’ve been building and rebuilding homes for over 40 years. We design innovative and liveable homes with clever floor plans that grow with you. With a large range of designs and facades there’s a Rawson home to suit every style and budget.

Most importantly, we spend the time to get to know you, your site and your needs in order to bring your vision to life. It’s the time we invest up-front with you that sets us apart and makes the difference. This means:

Real quality – quality homes and a quality build, backed up by industry leading brands and finishes;

Real pricing – upfront pricing, no more to pay and no hidden extras;

Real service – commitment to providing outstanding customer service along the journey in order to provide you with peace of mind

Will my block be inspected to ensure it's suitable for my chosen home design?

Our team visit every site to ensure that the site orientation, access, and other matters are all evaluated prior to tender. Every building site is unique and a number of factors must be reviewed and addressed prior to deposit. The site can affect your lifestyle & home design choices.

We do a full site investigation before we give you the tender price. We examine the slope, fall and soil on your lot because these considerations impact the proper design of your quality home.

Why are “Soil Tests” and “Site Levels” so important?

Everything starts with the soil – and so do we. A soil test is necessary to thoroughly understand your site’s composition and determine what lies beneath the surface. Once a soil test has been completed foundations can be designed and priced accurately.

Similarly site levels must be thoroughly assessed to determine the fall of your block, which may identify additional needs in regards to retaining and foundations. Rawson Homes will arrange for these tests to be completed on your behalf as part of the tender process. Alternatively you may like to complete this process yourself, by doing so you will obtain the results and be able to show them to a variety of builders.

Where do the largest cost overuns come from?

Unfortunately many builders do not complete soil tests and levels before providing you with a tender. Possibly the largest unplanned expense during construction relates to piering, storm water, sewer and retaining. The uncertainty can be easily eliminated by some careful planning and investigation.

The Rawson Homes “Real Price Tender” provides for peace of mind, we guarantee it.

Square metre areas (SQM) of homes vary what is included?

All builders calculate the size of their homes differently; some will include decks, eaves, patios, verandahs etc and others won’t, this makes it extremely difficult to compare home designs between builders.

We suggest that rather than making your decision based on the SQM of your home which is merely written on your plans, you should identify your true needs and ensure that the home meets your living requirements.

How many bedrooms, bathrooms, garages, living spaces do you and your family desire? And what size should these spaces be to adequately meet your needs?   Where are the extra SQM in the designs you are comparing and are they warranted? Is the design efficient? Is there wasted space?

You can potentially save yourself time & money by eliminating designs with unnecessary SQM.

Can I make changes to a home design or my plan?

Yes. Rawson provides a design service to help create a home to meet the needs and wants of your family. Thus ensuring your new home is complete with the additions that suit your lifestyle.

The ability to customise a home design ensures that all considerations have been addressed during the design process such as:
a)      Views
b)      Orientation: North, South, East, West etc
c)       Site levels, gradients etc
d)      Neighbours
e)      Private areas & their locations
f)  Optimising of your site
g)  Meeting statutory requirements

Are there specific requirements or restrictions I should be aware of?

Each area and their specified council can vary in their requirements, restrictions, covenants, council standards, etc. Even set back boundaries can affect a design and its suitability to your site.

Ensure that your builder has a good relationship and understanding of your local area and its council’s requirements. Rawson Homes have worked hard to garner a good understanding of all areas and their councils across NSW and the ACT.

What is included as a standard inclusion versus an upgrade?

Compare, compare, compare. Each builder has a standard inclusions list as a starting point. We suggest that you review this thoroughly and compare what is on offer as this can save you thousands of dollars.

If you do wish to make additions or changes ensure that these are done upfront so that you are clear on what your costs will be and that they fit with your budget. Rawson Homes has developed long-standing relationships with some of Australia’s largest suppliers in an effort to provide you with a wide range of inclusions in our Key and LUX range.

Click here to discover what is included in the Rawson Key and LUX ranges.

Can I access homes Rawson has completed or has under construction?

Display homes are an excellent source of information and demonstrate the builder's quality of workmanship, care and design prowess. Rawson Homes has a wide range of homes on display throughout NSW and ACT in an effort to make your decision-making process easier.

If you would like more examples of our workmanship feel free to contact Rawson Homes, we are more than happy to provide you with a list of local jobs currently under construction or recently completed so that you can witness the building process firsthand.

Of course strict WH&S regulations will not permit you to enter a building site without being accompanied by a Rawson Homes representative so please ensure that you contact us first.

Will I have a dedicated Construction Supervisor managing my home build?

Yes.  Rawson Homes will allocated a Site Manager to oversee the entire construction phase of your home.  You will be introduced to your Site Manager, and able to liaise directly with them throughout the build process.

We understand this is quite possibly the largest and most important purchase you will make in your lifetime. By having direct contact with our Site Manager, Rawson Homes clients are provided with peace of mind. Together, you can detect and resolve any issues or concerns that you may have throughout the construction process directly, which will potentially save you stress, time and money.

Am I able to visit my site during construction?

Yes. Unfortunately strict WH&S regulations have enabled many builders to lock you out of your own site and not allow entry to your new home until completion. At Rawson Homes not only do we maintain the highest of OH&S standards, but we also believe that it is important for you to have access to your new home and witness it all coming together.

This must however be done by appointment so that one of our authorised representatives, your Construction Supervisor can accompany you and ensure your safety on site. Our supervisors are more than happy to do this at the following stages throughout construction:
1)      Slab
2)      Frame
3)      Pre-Sheet
4)      Fix-out
5)      Completion

Is Rawson certified with industry bodies?

Rawson Homes Builders Licence Number in NSW is 33493C and in the ACT is 19936252B. To check the licence details of your builder please refer to The NSW Office of Fair Trading at www.fairtrading.nsw.gov.au or The ACT Planning and Land Authority at www.actpla.act.gov.au.

There are two major industry bodies within the construction industry, which keep builders abreast of the latest legislative and regulation changes and provide training at all levels. Rawson Homes are proud to be members of both the Master Builders Association (MBA) and the Housing Industry Association (HIA).

What is Home Owners Warranty insurance?

Home Owners Warranty (HOW) insurance is one of the most important elements of working with any builder. HOW insurance provides you with the peace of mind that you will be protected in the unlikely event that a builder is unable to proceed with the construction of your home.

HOW insurance will ensure that your home will be completed.

Rawson earned the NSW Government’s lowest risk rating for a residential builder.

What structural guarantee does the builder offer?

A structural guarantee is a necessity of any building company with merit. This guarantee is your peace of mind if anything should occur to the structural integrity of your home. The company and its insuring body will honour this guarantee in the event that the structural member or members are found to be faulty.

This guarantee is offered by the builder, but in the case of the builder no longer being in business the insurance company who hosts the policy will ensure that the fault is rectified.

Rawson Homes provides a 6 year structural guarantee.

Raw FAQ Brochure

Click here to download the FAQ Brochure.

Sales Enquiries

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Sydney (Head Office)

  • 02 8765 5500
  • Monday to Friday, 9:00am - 5:00pm
  • Building F, Level 2, Suite 1
    1 Homebush Bay Drive
    Rhodes NSW 2138

Canberra

  • 02 6225 8400
  • Monday to Friday, 9:00am - 5:00pm
  • Unit 6 A, Level 1
    2 Brindabella Circuit
    Brindabella Business Park
    ACT 2609

Central NSW

  • 02 5804 7200
  • Monday to Friday, 9:00am - 5:00pm
  • 4/14 Erskine Street
    Dubbo NSW 2830

Newcastle